Privacy Policy

Blue Ridge Property Services, Inc. ("BRPS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information — including information collected in connection with our SMS/MMS messaging program — in compliance with applicable federal and state laws, including the Telephone Consumer Protection Act (TCPA) and 10DLC A2P messaging regulations administered by The Campaign Registry (TCR).

By engaging with our services, submitting your contact information, or opting in to receive SMS communications from us, you acknowledge and agree to the practices described in this policy.

1.Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing address, including information you submit through the contact form on our website.
• Business Information: Company name, property addresses, and service requirements.
• SMS/MMS Opt-In Data: Phone number, consent timestamp, and opt-in method when you agree to receive text messages from us.
• Communications: Records of SMS conversations, emails, and other correspondence with BRPS.
• Usage Data: Information about how you interact with our website at brps.pro.

2.How We Use Your Information

We use the personal information we collect for the following purposes:

• To schedule, coordinate, and deliver property maintenance and contracting services.
• To send appointment confirmations, reminders, and work order updates via SMS.
• To communicate with service providers and partnered technicians regarding work opportunities.
• To respond to inquiries and provide customer support.
• To manage our business operations and maintain service records.
• To comply with legal and regulatory obligations.

3.SMS / MMS Messaging Program

Blue Ridge Property Services, Inc. operates an SMS/MMS messaging program for business communications, including appointment scheduling, work order updates, reminders, client communications, and service provider and partnered technician outreach.

Opt-In: By providing your phone number and consenting to receive SMS messages from BRPS — whether through the contact form on our website, a signed service agreement, a service provider onboarding form, or direct verbal or written confirmation — you agree to receive SMS/MMS communications from us. Message frequency varies based on your engagement with our services.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message we send. After opting out, you will receive a single confirmation message and no further texts will be sent unless you re-subscribe.

Help: Reply HELP to any SMS message to receive assistance, or contact us directly at contact@brps.pro or call (804) 800-1160.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.

Consent is not required: Consent to receive SMS messages is not a condition of purchasing or receiving any service from Blue Ridge Property Services, Inc.

4.How We Share Your Information

We do not sell your personal information. We do not share your information with third parties for their own marketing purposes. We may share information in limited circumstances:

• Service Providers: We may share information with third-party technology and platform providers who assist us in delivering services, including SMS delivery platforms. These parties are contractually obligated to protect your information and may not use it for any other purpose.
• Legal Compliance: We may disclose information when required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with applicable legal obligations. SMS opt-in and opt-out records are retained as required by TCPA and carrier compliance standards.

6.Data Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we take reasonable steps to secure your data, no method of transmission over the internet or electronic storage is completely secure.

7.Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including the right to access, correct, or request deletion of your personal information. To exercise any of these rights, please contact us using the information below. We will respond to all verified requests in accordance with applicable law.

8.Website and Cookies

Our website at brps.pro may collect standard web usage data such as browser type, pages visited, and time spent on the site. We do not use tracking cookies for advertising purposes. Any data collected through the website is used solely to improve our online presence and user experience.

9.Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will promptly delete it.

10.Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or regulatory guidance including TCR/10DLC compliance updates. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy regularly.

11.Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: